1. Overview
2. A return will be processed only if:
- It is determined that the product was not damaged while in your possession.
- The product is not different from what was shipped to you.
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
3. Not eligible for return
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.
4. Additional information
Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.
5. Eligible for replacement
Products may be eligible for replacement only if Zyra Kids has the exact same item in stock.
6. Provide a refund
If the replacement request is placed and Zyra Kids does not have the exact same product in stock, we will provide a refund.
7. 10 Day Free Returns & Exchange
8. Eligible for return within 10 days of delivery
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.
9. Keep the item in its original condition
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
10. Non-Returnable Items
Non-Returnable Items like socks are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective, or different item delivered to you, we will provide a full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.